As we’ve recently seen, it’s easy for written text to be misunderstood, especially in blogs and e-mail. A new study from the University of Chicago confirms that fact. When reading e-mails people in the study understood the intent only 56% of the time, compared to 75% understanding when listening to a voice recording of the same message. In both cases readers and listeners thought they understood the message 90% of the time. Oops.
Bottom line: we often suck at communicating.
Take the time to re-read what you write and try to understand it from a different perspective. What if you read a sarcastic statement seriously, or a serious statement sarcastically? See how it can dramatically change what you intended. And if all else fails, pick up the phone. (link via Lifehacker)